IPCC Development

About Sprout

Sprout Information Systems Ltd. is an Irish company providing consultancy, design and development services for call centre applications on the Cisco IPCC, ICM and CVP platforms. The services we provide include:

  • Call-centre requirements discovery.
  • Consultancy on call-center application design.
  • VXML IVR applications design and development.
  • Call-flow script development.
  • Custom software development to enhance IPCC.
  • Consulting on management and supervisory reporting.
  • Wall-board development.
  • CTI integration with agent desktop (screen-pop etc.).
  • Speech recognition grammar development for voice IVR.

Our client portfolio for contact center services includes several major Irish enterprises in the Financial and Government sectors. Please call us on +353-58-48084, or use the Contact Page on this web site, to send an email.